Shipping + Return & Exchange Policy
We want you to be as happy as possible with your Hilary MacMillan purchase. We will always do our best to make your experience with us as enjoyable as possible.
We ship worldwide, and all orders are processed within 1-2 business days of order approval. We are now offering FREE STANDARD SHIPPING on North American orders over C$200. We typically ship via Canada Post and it can take between 2-10 business days depending on your location. You also have the option to select express shipping for C$12.95 or up which takes 1-4 days where we ship via DHL/Purolator courier. Please visit our Shipping FAQ for more international order info and rate details
- You have 10 Days from the receipt of your order to submit a return request, which will be processed in 24-48 hours. You have 5 days from receiving your approved return request to mail the package back.
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Our Holiday Policy: All unworn items purchased between November 20th and December 23rd 2024 are accepted for an exchange or store credit until January 10th 2024
- All return and exchange items must be unworn with tags attached.
- All items purchased on sale or on promotional codes are exchange or store credit only.
- All bodysuits, masks & mask chains, samples, custom embroidered products and gift cards are final sale.
- We are an independent business and can not price match.
- All Canadian returns and exchanges are eligible to receive a return label for a fee of C$9.95, or dropped off at the studio, or shipped with a courier of your choice.
- USA: prepaid label for a fee of C$19.95 OR ship with your own courier (UPS is no longer accepted)
- Rest of world: prepaid label for fee of C$24.95 OR ship with your own courier of choice.
- Please Note - International shipments do not include duties & taxes and you may be subject to additional fees in the receiving country. Duties and taxes are determined by the receiving country and are out of our control. The order price along with any shipping fees paid, do not include these duties and taxes. Please note if you refuse to pay duties & taxes and request the item be returned to sender, the customer is responsible for return shipping charges. When shipping from a country outside of Canada, please clearly mark the item as returned goods and the value as 0$, otherwise you could be charged for return duties and taxes.
- All refunds will be processed in 3-10 business days. Please check the tracking of your return before contacting us as there are many postal delays due to the COVID-19 restrictions still in place.
- Please allow 2 - 10 business days for the funds to go back on your original form of payment ie. Visa, Master Card etc. Refund posting time is out of our control. We are always happy to provide insight but advise that you also contact your bank, financial institution or pay pal for further information.
Start Your Return Here: https://returns.hilarymacmillan.com/
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Looking to return something purchased through Hudson's Bay Marketplace?
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Use this link: Orders & Returns
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Enter your order number and billing postal code, then click submit.
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Choose "START A RETURN" next to the item you want to return.